ADT® Authorized Dealer Serving Johnson City & Surrounding Areas
Friendly man chatting with neighbor on the front doorstep
August 04, 2025

What Is The ADT Trusted Neighbor Feature?

ADT’s Trusted Neighbor™ service modernizes the custom of giving a neighbor your house key. It does away with the requirement for physical keys or passcodes and lets you oversee who can go in your Johnson City home and for what duration. Find out more about how to incorporate it with your ADT home security system and Google Nest doorbell camera. 

How Does ADT Trusted Neighbor Work?

You probably have neighbors you trust to walk your dog, collect your mail, or tend to your plants when you leave home. Before, you would simply provide them a house key. You now have a better option. Thanks to the innovative ADT Trusted Neighbor Feature, you no longer have to worry about doors left unsecure or lost keys. 

What you need is an ADT home security system, a Google Nest video doorbell, a smart door lock, and the ADT+ app that allows everything to function as one. Here’s how the service works: 

  1. You give access to a trusted individual, like a neighbor or relative, with the ADT+ app.
  2. Then, you set permissions. You can assign neighbors timed access, permitting them to enter and exit during specific hours, or event-based access. For example, if a box is delivered, the system can unfasten the door to let your neighbor take it in once it authenticates them.
  3. Once you’ve programmed access, your Google Nest Doorbell with familiar face capability recognizes your neighbor when they come near the door.
  4. Your ADT system will deactivate the alarm and unlock the door when the individual is verified as an approved guest.
  5. You are sent real-time notifications as your friend, neighbor, or family member enters and exits. The app also provides a detailed log. 
  6. After the trusted neighbor leaves, your smart door lock automatically secures to protect your home.

You are able to grant access for any individual you would like, such as a maintenance worker, dog walker, or a partner who comes over when you’re out. This service is also useful during urgent situations, especially when you’re off site. For instance, if a water sensor trips, your system can grant event-driven access so someone can shut off the water supply. The intuitive app makes configuring permissions straightforward. 

Make Your Johnson City Home More Secure, Convenient, And Connected

ADT Trusted Neighbor is a terrific example of how ADT makes life easier and your Johnson City home more adaptable and secure. This service isn’t just for neighbors and relatives, as you’ll benefit from the facial recognition and auto-unlock capability when you’re carrying kids or groceries. When you're inside, the door locks behind you automatically.

Customize Your ADT Home Security System In Johnson City With The Latest Tools

Benefit from tools like ADT Trusted Neighbor and smart video cameras with a new home security system in Johnson City from Secure24 Alarm Systems. A national ADT dealer, we’re excited to bring you the latest advancements from the leader in home security. Call (423) 241-8092 today to begin. Our well-trained team can answer your questions about Google Nest cameras, the ADT+ app, and how to get everything working seamlessly.