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Security Systems in Johnson City
December 17, 2021

What Are The Next Steps After Your Home Security Alarms Go Off In Johnson City?

An alarm system should protect your home. But what actually transpires in the event your home security alarms go off in Johnson City? What actions should you take to be certain you and your loved ones are taken care of?

The most important first step is not to panic. Remember that your 24/7 monitoring professionals are always standing by to assist. Then follow these steps to be ready for any emergency.

Our Dedicated Representatives Are Focused On Your Safety

A 24-7 monitoring specialist is alerted in an instant when your Johnson City home security alarms go off. When an agent is alerted, they will call you without delay to determine what triggered the security system. Your alarm may trip for several different reasons, including:

  • Break-in

  • Flames or smoke from a fire

  • Water infiltration

  • Alarm tripped by accident

In situations where your system was tripped accidentally—like not recalling that your entry-point sensors are armed when you unlock a door— an agent will call to figure out if help is needed. Give them your passcode, and they will deactivate the alarm.

In a true emergency, the monitoring agent will dispatch first responders, including firefighters, EMS, and law enforcement, to your property. They can also serve as your proxy if you aren't at home. The monitoring agent also can apprise emergency services on which security device was triggered, giving them a forewarning for what could be a dangerous situation. The monitoring expert will maintain a connection with you to keep you calm and let you know what to do next.

Here’s What You Should Do if Your Alarm Goes Off In Johnson City

Getting roused from bed in the dead of night to your alarm going off can be incredibly scary—especially if you have no idea why it’s happening. The smartest thing to do is remain calm and proceed with the following:

  • Before anything else, move to a safe place. Collect all members of your family including pets as quick as you can and proceed to a secure room within your residence or leave the premises entirely. It's typical to have an urge to feel like you need to deal with the problem by yourself, but this may put you and your family at greater risk. Alternatively, focus on attempting to keep yourself and your family safe and let the trained personnel deal with the problem.

  • Second, use the mobile security application to remain in communication with your monitoring agent. They'll notify responders who will be on their way to your property within minutes.

  • Lastly, keep in close contact with your monitoring team and first responders. You are able to be patched through, so all parties are speaking on the same line. Conversely, if you’re not able to get a direct call to authorities, get updates via text. Even in false alarm situations, it's smart to thoroughly communicate with all teams so you know what to do should a legitimate crisis take place.

Defend Against Any Emergency in Johnson City with Secure24 Alarm Systems

From fires to break-ins, Secure24 Alarm Systems works hard to make sure your family and your home are secured. With around-the-clock monitoring, smart locks, and entry-point sensors, your home will remain the secured refuge you’ve always wanted. Customize a comprehensive home security solution by completing the form on this page or reach out to (423) 241-8092 to get started.